THE PROVISION OF QUALITATIVE SERVICES RENDERED TO CUSTOMERS IN COMMERCIAL BANKS

ABSTRACT The banking business has experienced structural changes over the decades like other business. The government continually encourages the expansion of the services rendered by bank and also facilities both in the urban and rural area. In other to provide comprehensive banking in the country. Banking has been in existence as far back 2500 B.C. Nigeria Government intervention began in 1975 where the military government restructured and Nigerianised in stages in the banking system. It has an aim of participation to obtain a maximum benefit of the economy in its operation. Commercial banks can either be privately or publicly owned. Some of the functions are to make currencies available to the public in domination required, providing foreign exchange transaction and also transferring funds through bills and credit for export and imports. Based on the above, the study’s aim is to discover the ways which qualitative services can be provided by commercial banks to their customers with particular reference to commercial banks. In conclusion, attempts were made to highlight the problems and prospects of those banks and possible solutions to the relevant problems encountered by commercial banks, while performing their functional duties given to them.
TABLE OF CONTENTS Cover PageI Title pageII CertificationIII DedicationIV AcknowledgementV AbstractVII Table of contentsIX
CHAPTER ONE 1.0INTRODUCTION1 1.1RESEARCH OBJECTIVES2 1.2RESEARCH QUESTIONS2 1.3SCOPE OF STUDY3 1.4LIMITATION OF STUDY4 1.5OPERATIONAL DEFINITION OF TERMS4
CHAPTER TWO 2.0REVIEW OF CONCEPT6 2.1SERVICES OF COMMERCIAL BANKS7 2.2THE ORGANISATION STRUCTURE OF NIGERIA COMMERCIAL BANKS17 2.3QUALITIES OF COMMERCIAL BANKING SERVICES19 2.4CRITICISMS OF BANKING SERVICES IN NIGERIA21
CHAPTER THREE 3.0SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION25 3.1SUMMARY OF FINDINGS23 3.2IMPLICATION OF RESEARCH FINDINGS26 3.3RECOMMENDATION28 3.4CONCLUSION30 BIBLIOGRAPHY32