THE PROSPECT OF COMPUTERIZATION IN THE BANKING INDUSTRY (A CASE STUDY OF UNITED BANK FOR AFRICAN PLC)

ABSTRACTThe importance of banking industry to every economy cannot be ignored.  Bank is a place where all financial transaction of an economy impinges on.  On the other hand, the impact of computers in alleviating some of the problems encountered by banks cannot be over-emphasized.  Computer is seen as the most needed tools of improving banking transaction has not been well adopted by all banks in the Nigerian economy.  Some banks see it as a means of upgrading their chequering up, transactions and keeping necessary data for customers for loans, advances and other services.  Banks, which have gone into computerization, have observed that the positive prospect surpasses its negative prospects. This research therefore aims at showing the actual contributions of computer to the banking industry and the negative effects experienced by the banks that are yet to go into computerization. However, in case of the prospects and problems relating to computers, the researcher used both primary and secondary data and other related literature on the study topic in addition to this research being a case study, the researcher used a sample size drawn from UBA Plc in both their accounts and computer departments. The recommendations and conclusions were based on advising banks and other financial institutions to introduce the use of computer in their transactions. A general summary showed whether its contributions has actually led to the development in this industry and also indicated that computers use increased the efficiency and effectiveness of operations.
  TABLE OF CONTENTS
Title pagei Approval pageii Dedicationiii Acknowledgementiv Table of contentsv Abstractvi
CHAPTER 1: INTRODUCTION Background of the study1 Statement of problem4 The objective of the study5 Scope of the study5 Research questions7 Significance of the study8 Definition of terms8
CHAPTER 2: REVIEW OF LITERATURE Introduction to organizational concepts14 The evolution of computer15 The role of computer system in  Modern banking operation17 The structure of a computer system19 Computerization of customers’ banking in the Nigerian banks Computer and information system24 Criteria for using computers25 The prospect of computerization in banking26 Customer services and computer application in  The banking sector:  the computerized services Misconceptions about computer36 Banking operations37 Obstructions to customers’ application in Nigeria banks39


CHAPTER 3: RESEARCH METHODOLOGY Research Design41 Area of Study42 Population42 Sample and Sampling Techniques42 Research Instrument 44 Method of data collection45 Method of data analysis465 CHAPTER 4: DATA PRESENTATION AND ANALYSIS How computerized do you consider  Your bank’s services to be?46 Are you computer literate?47 Hypothesis Testing55 CHAPTER 5: DISCUSSION, IMPLICATION AND RECOMMENDATION Summary of Findings67 Recommendations69 Computer services distinguished70 Accountant and computers71 Conclusions72 Reference74 Appendix Questionnaire