THE IMPACT OF UNIVERSAL BANKING CONCEPT IN FINANCIAL SERVICE DELIVERY. A CASE STUDY OF FIRST BANK OF NIGERIA PLC.

ABSTRACT The project addressed itself with the evaluation of impact of universal banking concept in the financial service delivery of Nigeria with emphasis of first bank of Nigeria Plc. Both primary and secondary data were collected to solve the research problem. The population of study comprised of the personnel of first bank of Nigeria, customers of the bank and officials of the central bank of Nigeria.
The research instruments used for data collection were questionnaires and oral interview. Tables, frequencies and percentages were used in presenting and analyzing the data collected.
From the data analysis, the researcher came up with the following findings, among others: (1)That universal banking scheme has led to the creation of level playing field for operators in both what was then the merchant and banks sub – sector as well as eliminating the dualism that typifies the industry  (2)That universal banking scheme has engendered significant economies of scale for the financial industry in general and first bank Plc in particular. This is made possible through the synergy derivable from the integration of its services made possible by the multi purpose banking arrangement engendered by the universal banking scheme. The researcher thus concludes that universal banking scheme has impacted positively on financial service, industry in general and first bank Plc in particular.

TABLE OF CONTENTS Title page Cover page Dedication Acknowledgement Abstract Table of contents
CHAPTER ONE 1.0Introduction 1.1Background of the study 1.2Statement of problem 1.3Objectives of the study 1.4Scope and delimitation of study 1.5Research questions 1.6Significance of the study 1.7Definition of terms
CHAPTER TWO 2.0Review of related literature
CHAPTER THREE 3.0Methodology 3.1Research design 3.2Area of study 3.3The population and sampling technique 3.4Types and source of data 3.5Research instrument 3.6Reliability and validity of instrument 3.7Method of data collection 3.8Method of data analysis
CHAPTER FOUR 4.0Presentation, analysis and interpretation of data
CHAPTER FIVE 5.1Discussion, implication and recommendation 5.2Conclusion 5.3Implication of the result 5.4Recommendation 5.5Suggestion for further study 5.6Limitation of the study References