THE IMPACT OF MOTIVATION ON EMPLOYEE’S JOB PERFORMANCE IN AN ORGANISATION (A CASE STUDY OF ACCESS BANK PLC OKPARA AVENUE AND ABAKALIKI ROAD BRANCHES, ENUGU)

ABSTRACT 

This study is aimed at determining the impact of motivation on employee‟s job performance in an organization. (A case study of Access Bank Plc). The purpose here is to investigate and identify factors responsible for the current state of affairs and seek to find practical solution for lack of staff motivation and job performance. The research design is survey research design comprising of opinions, impressions and perceptions of the respondents. The sampling technique was simple random sampling and proportionate stratified random sampling. In sampling opinion to collect data, the questionnaire was used. In all, a population of 60 staff of Access Bank comprising, top management middle management and junior staff were administered the questionnaire. The questionnaires were administered to them but only 50 responded comprising 28 males and 22 females. Simple percentage and chi-square were used to analyze the data collected and test the hypothesis stated. The result from the test of the hypothesis indicated that
 Commensurate salaries and allowance paid to employee‟s of Access Bank Plc would motivated them toward higher job performance
 Promotion of employees as at when due will motivate them toward higher job performance.
The researcher recommends that management of Access Bank Plc should try as much as possible to increase satisfaction of the employees who are not satisfied with salaries they are given to increase their inputs in the organization. The effects of this dissatisfaction can hinder the job performance of the organization.

TABLE OF CONTENTS
Title page…………………………………………………………………..i
 Approval page…………………………………………………………..ii Dedication………………………………………………………………..iii Acknowledgement……………………………………………………iv-v
Table of contents…………………………………………………….vi-viii
List of tables………………………………………….…………………ix Abstract…………………………………………………………………..xii

CHAPTER ONE: INTRODUCTION 1.1 Introduction……………………………………………………1-5
1.2 Brief History of Access Bank…………………………5-8
 1.3 Statement of problems…………………………………..8-10
 1.4 Objectives of the study………………….………………10
1.5 Significance of the study……………….…………….11
1.6 Scope of the study……………………………………….11
1.7 Limitations of the study…………………….………….12
1.8 Research questions…………………………….………..13
1.9 Hypotheses………………………………………………...13-15
 1.10 Definition of terms………………………………..…..16-18

 CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction……………………………………………...19-22
2.2 The Importance of motivation in an organization..22
2.3 The historical development of motivation in Organization…………………………………………..22-25
2.4 Concept and definition of motivation …..25-29
 2.5 Theories of motivation…………………………………………..29-50
2.6 Types of motivation……………………………………………….50-52
2.7 Application of motivation and implication on ……..53-66
employees performance………………………………………….53
2.8 The impact of motivation on employee‟s job performance …………………………………………………….66-70
2.9 Money and job satisfaction………………………………..70-71
2.10 Job design……………………………………………………………71-77
2.11 Productivity…………………………………………………………74-83

 CHAPTER THREE: RESEARCH DESIGN AND METHODOLOGY
3.0 Introduction……………………………………………………….84
3.1 Design of the study………………………………………….84-85
 3.2 Area of the study……………………………………………..85
3.3 Population of the study……………………………………85-86
3.4 Sample and sampling technique…………………….86-87
 3.5 Instrument for data collection………………………..87-88
3.6 Validity of instrument……………………………………..88
3.7 Reliability of instrument………………………………….89
3.8 Method of data collection……………………………….89
3.9 Method of data analysis…………………………………89
8

CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA
 4.1 Data presentation and analysis……………………90-110
4.2 Testing of hypothesis……………………………………110-117
 4.3 Summary of results……………………………………….117

CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 Summary of Findings…………………………………..118-121
 5.2 Conclusion …………………………………………………..122
5.3 Recommendations……………………………………….123-124
5.4 Implications………………………………………………….125
5.5 Limitations……………………………………………………125-126
 5.6 Suggestions for further studies…………………126-127 Bibliography…………………………………………………………128-129 Appendix………………………………………………………………130-137