THE IMPACT OF INVENTORY MANAGEMENT ON SERVICE DELIVERY IN PUBLIC HEALTH FACILITIES: A CASE STUDY KIDERA HEALTH CENTRE III

ABSTRACTThe study examined the impact of inventory management on service delivery in public health facilities. The objectives of the study were to examine the inventory management techniques, to assess the ways through which inventory management influences service, and to establish the challenges faced in implementing inventory management techniques employed at Kidera health Centre III.  The methodology involved the use of a cross sectional research designs which employed the use of both quantitative and qualitative techniques. The population of study involved a cross section of stores personnel, procurement officers, human resource managers, accountants as well as a wide range of mid-level workers in Kidera health Centre III. Both purposive sampling and simple random sampling techniques were employed to attain responses from the employees in the organization that constituted of 50 respondents.The findings revealed that the challenges faced by Kidera health Centre as far as inventory management is concerned include the high maintenance costs as well as theft and pilferage. The organization has also got limited personnel with the required competence in managing MRP software which limits the applicability of the inventory management systems. The researcher recommended that there is need to ascertain both current and future requirements and ensure that stocks of inventory items are kept at levels that provide maximum service levels at minimum costs.The major inventory management technique employed at Kidera health Centre III was Material Requirement Planning (MRP) since the organization intended to simultaneously ensure that the materials were available for production and that the products were available for delivery to customers effectively. Inventory management influenced service delivery in Kidera health Centre by maintaining sufficient re-order levels so as to eliminate occurrence of emergency purchases. 

TABLE OF CONTENTS DECLARATIONi APPROVALii DEDICATIONiii ACKNOWLEDGEMENTiv LIST OF TABLESix ABSTRACTx
CHAPTER ONE1 1.0 Introduction1 1.1Background of the study1 Statement of the Problem3 1.3 Objectives of the Study4 1.3.2 Specific Objectives4 1.4 Research Questions4 1.6 Scope of the Study4 1.6.1 Content Scope4 1.6.2 Geographical Scope5 1.6.3 Time Scope5 1.7 Significance of the Study5 1.8 Definition of Key Terms5
CHAPTER TWO6 LITERATURE REVIEW6 2.0 Introduction6 2.0 Effective Inventory Management6 2.1.1 Empirical review7 2.2 Existing inventory management techniques employed in organizations11 2.3 The ways through which efficiency in inventory management influences service delivery19 2.4 The challenges faced in implementing inventory management techniques employed in Organizations21
CHAPTER THREE24 RESEARCH METHODOLOGY24 3.0 Introduction24 3.1 Research design24 3.2 Population of the study24 3.3 Sampling Technique, Sampling procedure, Sample Size and composition24 3.3.1 Sampling Technique24 3.3.2 Sampling procedure25 3.3.3 Sample Size and Composition25 3.4 Sources of Data26 3.4.1 Primary sources26 3.4.2 Secondary sources26 3.5 Research Instruments26 3.5.1 Questionnaires26 3.5.2 Interviews26 3.6 Data Quality Control27 3.6.1 Validity of the tools27 3.6.2 Data Reliability27 3.7 Procedure of the Study27 3.8 Data Processing, Data Analysis and presentation27 3.8.1 Data processing27 3.8.2 Data Analysis28 3.8.3 Data Presentation28 3.10 Limitations and Delimitations of the Study29
CHAPTER FOUR30 PRESENTATION ANALYSIS AND INTERPRETATION OF FINDINGS30 4.0 Introduction30 4.1 Respondents socio demographic information30 4.2 The Inventory management systems at Kidera Health Centre Uganda III32 4.4 The challenges faced in implementing inventory management techniques employed by Kidera Health Centre III34 4.3 The ways through which inventory management influences service delivery35
CHAPTER FIVE38 DISCUSSION, SUMMARY, CONCLUSIONS AND RECOMMENDATIONS38 5.0 Introduction38 5.1 Discussion of Major Findings38 5.1.1 The Inventory management systems at Kidera Health Centre III38 5.1.2 The challenges faced in implementing inventory management techniques employed by Kidera Health Centre III39 5.1.3 The ways through which inventory management influences service delivery39 5.2 Summary of Findings40 5.3 Conclusion41 5.4 Recommendations42 5.5 Areas of further research42 REFERENCES44 QUESTIONNAIRE47 APPENDIX II: INTERVIEW GUIDE52