THE IMPACT OF INDUSTRIAL RELATIONS ON EMPLOYEE PERFORMANCE IN BANK OF AGRICULTURE, KADUNA (BOA)

ABSTRACT This research work title “The Impact of industrial relations on employee performance in bank of Agriculture (BOA) Kaduna was undertaken to find out whether good industrial relations system enhances employees productivity with various authors were consulted to cover the problems raised for the study and the research question. To achieve the benefits of the research work survey research method refers to as ex-post factor was used. The researchers used the sampling size of 150 population of the study as respondents this is due to the size of the populations. Areas that were covered include; meaning of industrial relations, collective bargaining, industrial conflicts, charters of employees as well as employee’s participation in management set of 150 questionnaires were administered to the respondents while 120 were returned. The data collected were analyzed using the mean score of 2.50, five questionnaire questions were administered to the executives and employees of bank of agriculture Kaduna, where (1) How does industrial relationship between management and employees increases efforts on  organizational productivity (2) Does good understanding with the union by the management contribute to the success of your organizational operation? (3) what are the factors that influences good industrial relation between the management and the employees (4) what are the factors that hinder industrial relations bad industrial relation between the management and the employees avoid industrial action and unrest in your organization? The findings from the study revealed that good industrial relations system enhance employee productivity. The research ahs also made recommendation that if the organizations of bank of Agriculture follow, it will achieve industrial harmony and work performance.   TABLE OF CONTENTS Cover page---------i Title page---------ii Declaration---------iii Approval page--------iv Dedication---------v Acknowledgement-------vi Abstract---------vii
CHAPTER ONE 1.1Background of the study-------1 1.2statement of the study------3 1.3objective of the study ------4 1.4Significance of the study-----5 1.5Research Question------6 1.6Scope of the study--------6 1.7Limitation of the study-------7
CHAPTER TWO Literature Review 2.1Meaning of industrial relations------8 2.2The trade union and its functions------10 2.3Functions of trade unions-------11 2.4Types of trade union---------12 2.5Collective bargaining--------12 2.6The process of collective bargaining-----13 2.7Industrial conflict--------14 2.8Causes of industrial conflict------15 2.9Ways of settlement of industrial conflict-----17 2.9The characteristics of employees------18 2.10  The characters of employees------18 2.11 Employees participation in management----20 2.12Summary of the chapter-------21
CHAPTER THREE:  RESEARCH METHODOLOGY 3.1Introduction-------22 3.2Research Design -------22 3.3Area of the study-------23 3.4population of the study------23 3.5sample size and sampling technique----24 3.6instrument of data collection-----24 3.7validation of the instrument------25 3.8reliability of the instrument------25 3.9method of data collection------25 3.10method of data analysis------27 3.9Method of data collection------28 3.10Method of data analysis------29
CHAPTER FOUR: DATA PRESENTATION 4.1Introduction--------28 4.2Respondents Characteristics and classification---28 4.3Data presentation table------31 4.4 Data analysis --------34 4.5Summary of findings------40 4.6Discussion of finding-------41
CHAPTER FIVE  Summary, Conclusion Recommendation 5.0Introduction--------43 5.1Summary ---------43 5.2Conclusion--------45 5.3Recommendation-------47 Bibliography-------50 Appendices