THE EFFECTS OF POOR OFFICE ENVIRONMENT ON THE SECRETARY’S JOB PERFORMANCE. A CASE STUDY OF THE I.M.T ENUGU

ABSTRACT
This research work “The effects of poor office environment on the secretary’s job performance” was carried out with the overall aim of fining out the effects of poor office environment on the secretary’s job performance.
Institute of Management and Technology was used as a case study.  The data for this study was collected through the use of questionnaire and observation methods.  The administered questionnaire were analyzed in tabular forms using simple percentages.  The outcome of the study proved that the depressing and stimulating nature of most offices have a few-reaching negative effects on the overall job performance of secretaries.  Equally small floor space and congested nature of some offices does not give the secretaries adequate comfort and balance to discharge their duties effectively and efficiently.  Other problems included poor remunerations, lack of necessary equipment and noise proof devices in most of the offices.  Based on these findings the researcher recommended that: i.Offices should be stimulating and comfortably furnished so as to encouraged productivity and boast the moral of the secretary. ii.There should be enough floor space and if possible separate rooms to avoid over crowding and cluster of materials which make an office to look shabby and depressed. iii.The management of the Institute should establish a pension scheme and adequate remuneration to its workers and in particular the secretary in order to boast their moral and encourage them to stay in their section. iv.Equally necessary office equipment and stationery should be provided to the secretary. TABLE OF CONTENTS Title pageiApproval pageiiDedicationiiiAcknowledgementivTable of ContentsviAbstractx
CHAPTER ONE1.1Background of the study11.2Statement of the problem21.3Objectives of the study31.4Significance of the study41.5Research questions51.6Scope / delimitation51.7Definition of terms6CHAPTER TWO2.0Review of related literature82.1The concept and definition of office and office environment102.2The secretary and her office duties122.3Human relations in the office132.4The secretary and other members of staff relationship152.5The physical office environment172.6Ventilation182.7Lighting202.8Heating232.9Interior decoration and furnishing242.10Music conditioning312.11Noise – proof / control332.12Office space/accommodation352.13Safety measures382.14Effects of secretary’s performance due to poor office environment40CHAPTER THREEResearch methodology and design413.1Research design413.2Area of study413.3Population of the study423.4Sample and sampling procedures423.5Instruments for data collection433.6Validity of the instrument443.7Reliability of the research instrument443.8Method of administration of the research instrument453.9Method of data analysis45
CHAPTER FOURPresentation, Analysis and Interpretation of Data47
CHAPTER FIVEFindings, recommendations and conclusion635.1Findings635.2Conclusion655.3Implication of the results655.4Recommendations665.5Area for further studies68References69Appendices71