The Effects Of Outsourcing On Organizational Performance A Case Study Of Fafi Limited Company Mombasa, Kenya

TABLE OF CONTENTS

DECLARATION ....................................................................................... i

APPROVAL ............................................................................................. ii

DEDICATION ........................................................................................ iii

ACKNOWLEDGEMENT ......................................................................... iv

LIST OF TABLES ................................................................................. v

TABLE OF CONTENTS .......................................................................... vi

CHAPTER ONE ..................................................................................... 1

1.0 Introduction ..................................................................................... 1

1. 1 Background of the study .................................................................. 2

1.2 Background of the case study .......................................................... 2

1.3 Statement of the problem ................................................................. 2

1.4 Purpose of the study ........................................................................ 2

1.5 Objective of the study .................................................................... 2

1.6 Research questions ........................................................................ 3

1. 7 Conceptual frame work .................................................................... 3

1.8 Scope of the study ........................................................................... 4

1. 9 Signifacance of the study ................................................................. 4

CHAPTER TWO ..................................................................................... 5

LITERATURE REVIEW ........................................................................... 5

2.0 Introduction ..................................................................................... 5

2.1 Definitions ....................................................................................... 5

2.2 Outsourcing concept ........................................................................ 6

2.3 Types of outsourcing ........................................................................ 7

2. 4 Effects of outsourcing on organization performance .......................... 9

2.5 Outsourcing processes ................................................................... 16

2.6 Supplier shortlist ........................................................................... 17

2.7 Supplier proposals ......................................................................... 17

2.8 Supplier competition ...................................................................... 17

VI

2.9 Contract finalization ...................................................................... 17

CHAPTER THREE ............................................................................... 24

3.0 Research methodology ................................................................ 24

3.1 Researchdesign..... .. . .. . . . . . . . . . . . . . .. . .. . . . . .. . .. . . . . . . . .. . .. . . . . . . . .. . .. . . . . . . ... . . . . 24

3.2 Population and sample ................................................................... 24

3.3 Description of sampling methodology ............................................. 25

3.4 Data collection ............................................................................... 25

3. 5.1 Questionnaire ............................................................................. 25

3.6 Interview guide .............................................................................. 25

3.7 Data analysis ................................................................................. 25

CHAPTER FOUR ••••••••••••••••.••.••••••••••.••••••••••••••••••••.••••••••••••••••••••••••••••• 26

PRESENTATION, ANALYSIS AND DISCUSSION OF THE FINDING ............... .26

4.0 Introduction ................................................................................ 26

4.1 Analysis and Interpretation of Data ............................................. 26

CHAPTERFIVE .................................................................................... 35

5.0 Introduction ............................................................................... 35

5.1 Summary .................................................................................... 35

RECOMMENDATIONS OF THE STUDY ............................................... 37

CONCLUSION ................................................................................... 38

REFERENCES .................................................................................. .41

APPEDDIX 1. ................................................................................... 42

QUESTIONNAIRE ................................................................................ 42

APPENDIX II ........................................................................................ 48

TIME SCHEDULE ................................................................................ 48

APPENDIX III ....................................................................................... 49

THE ESTIMATED BUDGET .................................................................. 49