THE EFFECT OF WORKING CONDITION ON THE PERFORMANCE OF SECRETARIES IN AN ORGANIZATION

ABSTRACT This study examines the effect of working condition on the performance of secretaries in an organization. A survey method of research was used for the study, secondary data were collected from books which formed the theoretical background of the study and primary data were collected through the use of questionnaire. The questionnaires were administered to 234 secretaries and executives/manages in the four selected organizations after which 200 were collected and analyzed. It is form this that conclusions were based, the summary was based on the findings and recommendations were made. Thereafter, it was discovered that good and conducive working environment leads to better performance by the secretary. And where working condition is not nor haphazardly provided, the works will be in danger while productivity suffers.
TABLE OF CONTENTS Title Page----------i Declaration---------ii Approval Page---------iii Dedication----------iv Acknowledgement--------v Table of Contents--------vi List of Tables---------vii Abstract ----------viii
CHAPTER ONE: 1.0Introduction--------1 1.1Background of the study------1 1.2Statement of the problem------3 1.3Purpose of the study-------3 1.4Research questions-------4 1.5Significance of the study------5 1.6Scope / Delimitation-------6 1.7Definition of Terms-------7
CHAPTER TWO REVIEW OF RELATED LITERATURE 2.0Introduction--------8 2.1Who is a secretary?-------9 2.2The role played by secretary in the organization--10 2.3The importance of a secretary-----14 2.4The meaning of working condition----16 2.5Organization’s role in the improvement of working condition17 2.6Factors that enhance secretary’s productivity--19 2.7Effect of working condition on secretary productivity-22 2.8Summary of the review of related literature---24
CHAPTER THREE:  RESEARCH METHODOLOGY 3.0Introduction--------25 3.1Research Design-------25 3.2Area of the Study-------25 3.3Population of the Study------26 3.4Sample size and technique------27 3.5Instrument for data collection-----28 3.6Method of Data Analysis------28 3.7Validation of the instrument-----29 3.8Administration of the instrument----29 3.9Historical Background of the Organization--- 30
CHAPTER FOUR:  DATA PRESENTATION AND INTERPRETATION 4.0Introduction--------36 4.1Data presentation and analysis-----36 4.2Major findings--------42 4.3Discussion of findings-------45
CHAPTER FIVE:  SUMMARY, CONCLUSION AND RECOMMENDATION(S) 5.0Introduction--------47 5.1Summary---------47 5.2Conclusion---------48 5.3Recommendations-------49 References---------51 Appendix---------53