THE EFFECT OF BUSINESS PROCESS REENGINEERING ON THE ORGANIZATION OBJECTIVES IN FIRST BANK PLC

ABSTRACT The study examined effect of business process re-engineering on the organizational objectives of First Bank Plc, Kaduna. A survey study was used to obtain empirical data from the field, through the use of 21 item questionnaire design in five likert scale. The population consisted of staff of First Bank Kaduna main branch Yakubu Gowon Way. Out of a total population of 125 staff 100 was selected using the simple random selection technique. The research findings indicate that business process re-engineering facilitates goal attainment through improvement in the workflow of an organization thereby increasing efficiency and enhancing customer satisfaction. The method of business process re-engineering in First Bank is basically continuous process improvement, value-stream reinvention and enterprise redesign. Inspite of the positive effect of re-engineering in an organization, it is confronted with the problem of change resistance by employees, cultural resistance, implementation risk as well as the problem of delegating re-engineering task to outsiders.    TABLE OF CONTENTS Title Page-- --i Declaration -ii Approval Page-- -iii Dedication--  -iv Acknowledgement- v Abstract- --vi Table of Contents -vii
CHAPTER ONE  INTRODUCTION  1.1Background of the study -1 1.2Statement of the problem-- -2 1.3Objective of the study-- -3 1.4Significance of the study- 4 1.5Research questions- -4 1.6Scope of the study--5 1.7Limitation of the study- -5 1.8Definition of terms-- 6
CHAPTER TWO  LITERATURE REVIEW 2.1Introduction- -7 2.2Concept of business process re-engineering -7 2.3The effect of business process re-engineering on organizational objectives -14 2.4Various method of business process re-engineering-16 2.5The challenges of business process re-engineering--26 2.6Summary of the literature --32
CHAPTER THREE  RESEARCH METHODOLOGY 3.1Introduction ---34 3.2Research design --34 3.3Area of Study --35 3.4Population of study --35 3.5Sample size and sampling techniques --35 3.6Instrument of data collection -35 3.7Validity ----36 3.8Reliability- --36 3.9Method of data collection --37 3.10Method of data analysis --37 CHAPTER FOUR  DATA PRESENTATION AND ANALYSIS 4.1Introduction --39 4.2Respondent characteristics -39 4.3Data analysis ---40 4.4Summary of finding --48 4.5Discussion of Finding --49
CHAPTER FIVE  SUMMARY, CONCLUSION RECOMMENDATION  5.1Summary ---52 5.2Conclusion ---53 5.3Recommendation --53 Bibliography---54