THE CHANGING ROLES OF THE SECRETARY IN THE ICT ERA PROBLEMS AND PROSPECTS

INTRODUCTION On the early days the secretarial profession was limited to typing, writing and transcribing of shorthand only.  But today, it is far beyond this, it involved functions as sorting and retrieving of information passing on information and so on with the help of manual electronic equipment.  A secretary assistance to an executive, possessing mastery of office skills and ability to assume responsibilities without direct supervision who display initiative, exercises judgment and makes decision within the scope of his/her authority.  The secretary also handles more office jobs, makes and takes decision on behalf of his/her organization.  But because of the aforementioned about information communication technology, there are controversies about the future of the secretary in information communication technology. The term information communication technology was first widely employed in 1981 to describe the equipment and system, which were being introduced in both private and public sectors, to create, store and distribute information since, then, the term has abbreviated to (I.C.T.). The key feature of modern technology is its ability to deal with information in one form or the other.  Trend has been towards using ways of interconnecting the various types of equipments so as to integrate their functions and manage them effectively.  Underpinning the definition of “ICT” lies on the modern which provides a helpful explanation of the way in which computers process information. Information communication technology as the broadly based technology needed to support information systems, which many people today refers to as computer equipment, which aids to increase profit margin and enhance planning, and organization by the use of very fast, accurate and flexible devices in the business society.  Efficiency in offices many people believe, is a vital factor in the well being of an organization as it can affect productivity.
CHAPTER ONE 1.0INTRODUCTION 1.1STATEMENT OF THE PROBLEMS 1.3RESEARCH QUESTION 1.4DELIMITATION 1.5LIMITATION OF THE STUDY 1.6SIGNIFICANCE OF THE STUDY 1.7HISTORICAL BACKGROUND 1.8DEFINITION OF KEY TERMS
CHAPTER TWO 2.0INTRODUCTION 2.1THE SECRETARY 2.2QUALITIES OF A SECRETARY 2.3DUTIES OF A SECRETARY 2.4INFORMATION COMMUNICATION TECHNOLOGY (ICT) 2.5BASIC EQUIPMENTS OF INFORMATION COMMUNICATION TECHNOLOGY 2.6PROBLEM FACING A SECRETARIES IN THE ICT 2.7PROSPECT OF SECRETARIES IN THE INFORMATION COMMUNICATION TECHNOLOGY
CHAPTER THREE RESEARCH METHODOLOGY 3.1INTRODUCTION 3.2POPULATION 3.3SAMPLE 3.4INSTRUMENT USED FOR DATA COLLECTION 3.5METHOD OF ADMINISTRATION OF QUESTIONNAIRE/ADMINISTRATION OF INSTRUMENT 3.6METHOD DATA ANALYSIS/INTERPRETATION PROCEDURE
CHAPTER FOUR DATA PRESENTATIONS AND ANALYSIS 4.1INTRODUCTION 4.2DATA PRESENTATION 4.3SUMMARY OF FINDINGS
CHAPTER FIVE SUMMARY CONCLUSION AND RECOMMENDATIONS 5.1SUMMARY 5.2CONCLUSION  5.3RECOMMENDATIONS