Strategies for Effective Conflict Resolution at Rainbow International School (R Su)

TA EOFC N ENTS

Chapter Page

One DIAGNOSIS OF THE ORGANIZATION

The Problem That Needs To Be Solved

Two THE DESIRED FUTURE STATE

Where The Organization Needs To Be

in The Aspect Of Conflict Resolution

Three IMPLEMENTATION OF ACTIONS

Possible Implements/ Obstacles to change

Persons Responsible for Actually Making

the Changes and Controlling the Change

process or mediation at RISU

Specific Change Strategies/ Solutions to

be used

Four EVALUATION OF ACTIONS

Suggestions to Evaluate the Solutions

Implemented 11

Appendices

Appendix I - Questionnairel. To Determine

Conflict in the Classroom

(for Teachers) 13

Questionnaire2. To Determine

Conflict in the Classroom

(for Students) 15

endix II — Summary of Findings

Table 1.Findings of Demographic

Characteristics of respondents 17

(Teachers)

Table 2.Findings of Demographic

Characteristics of respondents

(Students) 17

Table 3. Results from the

Teachers’ QuestionnaIre 18

Table 4. Results from the

Students’ Questionnaire. 21

Table 5. Summary of findings

from examining the correlation

between classroom environment

and classroom conflict. 23

Researcher’s Curriculum Vitae 24