STAKEHOLDER RELATIONSHIP MANAGEMENT AND PROJECT PERFORMANCE IN PUBLIC INSTITUTIONS IN RIVERS STATE NIGERIA

ABSTRACT The aim of this research is to make a business case for the inclusion of a stakeholder relationship management culture in government establishments. It explores the relationship between stakeholder relationship and project performance, underscoring the role project managers’ play as key stakeholders in integrating the goals of all stakeholders in the attainment of project objectives. A review of the literature shows that there is a consensus amongst researchers of Stakeholder theory, with respect to the significance of stakeholder relationship management as it affects project performance. Relevant evaluations of various studies were carried out, where findings were compared and contrasted with already established perspectives. A quantitative methodological approach was undertaken with an inclination towards the positivist philosophical orientation. A cross sectional survey design was adopted in the form of a structured questionnaire issued to a selection of 107 respondents across 4 cadres of staff in 3 randomly selected public institutions in the Port Harcourt metropolis. The findings reveal that there is a significant relationship between the dimensions of stakeholder relationship management  (stakeholder mapping and engagement) and the measures of project performance (cost, time, quality and stakeholder satisfaction), an absence of which can hamper the project outcome. Based on the findings, recommendations were made in the final chapter.
  TABLE OF CONTENT Title Page  1 Declaration and Statement 2 Acknowledgement    3 Abstract   4 Table of Content 5 List of Figures and Tables  10
CHAPTER 1: INTRODUCTION 1.1 Background of the Study  12 1.2 Statement of the Problem  13 1.3 Purpose of the Study   15 1.4 Research Objectives  15 1.5 Research Questions  16 1.6 Rationale  16 1.7 Research Design     17 1.8 Structure of the Dissertation  17 1.9 Scope and Delimitation     18 1.10    Summary  18
CHAPTER 2: REVIEW OF RELATED LITERATURE 2.1 Introduction    19 2.2 Emergence of Stakeholder Theories    19 2.3 Approaches to Stakeholder Theory 21 2.3.1   The Instrumental Approach  22 2.3.2   The Descriptive Approach  22 2.3.3   The Normative Approach 23 2.4 Stakeholder Definition 23 2.5 Stakeholder Management 25 2.5.1   Stakeholder Management Tools and Techniques  27 2.6 Stakeholder Relationship Management 27 2.6.1   Stakeholder Mapping and Analysis     29 2.6.2   Stakeholder Engagement  32 2.6.3   Power versus Interest Grid 34 2.7 Theory of Project      34 2.7.1   Dimensions of a Project   35 2.8 Project Performance  37 2.8.1   Dimensions of Project Performance    37 2.8.2   Project Performance Measurement      38 2.9 Review of Project Performance in Public Institutions in Nigeria 41 2.10    Conceptual Framework     42
CHAPTER 3: RESEARCH METHODOLOGY 3.1 Overview  46 3.2 Research Philosophy  46 3.3 Research Design     48 3.4 Population and Sample     50 3.5 Method of Data Collection  52 3.6 Validity and Reliability of Research Instrument     52 3.7 Operational Measures of the Variable  53 3.7.1   Measurement of Stakeholder Relationship Management  53 3.7.2   Measurement of Project Performance 54 3.7.3   Moderating Variable  54 3.8 Research Hypotheses 54 3.9 Data Collection and Analysis Technique  55 3.9.1   Univariate Analysis  55 3.9.2   Bivariate Analysis   55 3.9.3   Multivariate Analysis   55 3.10    Research Limitations   57
CHAPTER 4: DATA PRESENTATION AND DISCUSSION 4.1 Data Presentation    58 4.2 Demographic Data Analysis  59 4.3 Primary Level of Analysis  61 4.3.1   Stakeholder Relationship Management (Predictor Variable)   62 4.3.2   Project Performance (Criterion Variable)     65 4.4 Secondary Level of Analysis 70 4.4.1   Relationship between Stakeholder Mapping and Project Performance 71 4.4.2   Relationship between Stakeholder Engagement and Project Performance 72 4.4.3   Moderating Effect of Stakeholder Interest on the Relationship between Stakeholder Relationship Project Performance 74 4.5 Summary of Findings  75 4.5.1   Demographic Findings     75 4.5.2   Univariate Findings  76 4.5.3   Bivariate Findings  76 4.5.4   Multivariate Findings  77 4.6 Discussion of Findings     77
CHAPTER 5: SUMMARY, CONCLUSION AND RECOMMENDATION 5.1 Summary  80 5.2 Conclusion of the Study   81 5.3 Contribution to Knowledge  82 5.4 Recommendation    83 5.5 Suggestions for Further Studies 84
Reference 85
Appendix   98