Quality Of Service Measurement And Evaluation In Telecommunications: A Case Study Of Africom (Private) Limited

Abstract

This research work studied the behaviour of Africom’s converged network,

measured and evaluated the QoS of service of the network with the various traffic

streams. Its objective was to identify and measure the different metrics that affect

the delivery of QoS in the network. Parameters for measuring QoS were be identified

and measured and the overall performance of the network evaluated. The approach

that was adopted was guided by the subscriber concerns as well as the technical

parameters that support conformance to networking standards. The measurement

process made use of three methods to measure and evaluate the service: live tests,

customer satisfaction surveys, as well as mobile switching centre statistics and

monitoring. A conclusion was drawn on whether the different approaches used

complement or work against each other in evaluating the QoS of the network under

study.