PROBLEMS AFFECTING EFFICIENT PERFORMANCE ON SECRETARIAL FUNCTIONS (A CASE STUDY OF SELECTCED ORGANIZATION AND MINISTERIES IN ENUGU METROPOLIS)

ABSTRACT The researcher in this work, examined the major problems affecting the efficient performance of secretarial functions in selected organizations and ministries in Enugu metropolis. In carrying out this project, the researcher initially stated the background of the study, significance of the study, research questions scope and limitation. Equally, in chapter two of the project the researcher review the literature that had relevance to the research topic. The research gave general features of the research, description of respondents method of data collection, population, sample procedure and analysis of data in chapter three Furthermore, the presentation, analysis, of data and findings came in chapter four Finally, the chapter five encompasses the discussions on findings, summary of conclusion and recommendations.
TABLE OF CONTENT Title page Approval page Dedication Acknowledgement Abstract Table of content
CHAPTER ONE 1.1  Background of the study 1.2  Statement of the problems 1.3  Objective of the study 1.4  Significance of the study 1.5  Scope and limitation 1.6  Definition of terms
CHAPTER TWO 2.1  Literature review 2.2  Duties of the secretaries 2.3  Physical office environment 2.4  Facilities 2.5  Equipment 2.6  Qualification 2.6.1Formal Education and training 2.6.2Experience 2.6.3Professional interest 2.6.4Business and personal qualities 2.7  Incentives 2.8  Refresher courses  2.9  Inter-personal relationship  Psychological factors Invasion of privacy  2.10 Summary of literature review
CHAPTER THREE 3.1  Methodology 3.2  Sample size 3.3  Population of study 3.4  Sources of data 3.5  Methods of investigation 3.6  Methods of analysis
CHAPTER FOUR 4.1  Data presentation and analysis
CHAPTER FIVE FINDINGS,SUMMARY,CONCLUSIONS AND RECOMMENDATIONS 5.1  Findings 5.2  Summary 5.3  Recommendations 5.4  Conclusion 5.5  Area for further study References Appendix I Appendix II questionnaire