Personality And Job Satisfaction: The Telecom Experience

ABSTRACT This study was conducted to explore whether personality affects an individual’s level of job satisfaction. The survey was carried out in the telecom industry. The sample size consisted of 25 respondents each from Visafone Nigeria Limited and Zain Nigeria. A total of four hypotheses were tested to meet the objectives of the research by means of chi-square. The research finding revealed that individual’s personality has a significant impact on the level of job satisfaction. In particular, the traits Extraversion and Conscientiousness displayed positive correlations with high level of job satisfaction, while Neuroticism displayed negative correlation with high level of job satisfaction. Based on the analysis, a conclusion was reached that personality has an effect on perception and evaluation of the work and environment of the individual, because behaviors of the individual are formed as a consequence of the continuous interaction between the environments they live in. Recommendations were given that employees and managers should both be concerned with ways of improving job satisfaction. Personality influence on job satisfaction is an awareness that should be incorporated in the training stages of workers, which will make employee involvement based on the individual personal job satisfaction. 


TABLE OF CONTENT Title Pagei Abstractv Table of Contentsvi
CHAPTER ONE INTRODUCTION 1.1 Background of the Study 1 1.2    Statement of Problem 2 1.3    Objective of Study 3 1.4    Scope of Study 3 1.5    Relevance of Study 3 1.6 Organisation of the study 4 1.7 Limitation of the study 4
CHAPTER TWO LITERATURE REVIEW 2.1 Introduction 5 2.2        Personality Theories 8 2.2.1 Eysenck personality theory 8 2.2.2 Freud’s theory of personality 11 2.2.3  Type A and B personality theory 15 2.2.4The Big Five personality traits 17 2.2.4.1Relationships of the Big Five Traits with Job Satisfaction 18 2.2.5Gordon Allport’s Trait Theory of personality 20 2.2.6    The Personality Theory of Carl Jung 21 2.3  Maslow’s hierarchy of needs and it’s important to job satisfaction 24 2.4   Telecommunication 27  2.4.1The Nigeria Experience 31 2.4.2   List of Telecom Providers in Nigeria 33
CHAPTER THREE METHODOLOGY 3.1 Introduction 35 3.2 Population of the study 35 3.3 The Sample and Sampling Technique 36 3.4 The Research Design 37 3.5 The Data Gathering Instrument 37 3.6 Method of Data Analysis 38 3.7 Operationalization and Measurement of Variables 39
CHAPTER FOUR DATA PRESENTATION AND ANALSIS 4.1 Introduction 41 4.2 Presentation and Interpretation 41 4.3 Testing of Hypothesis 51
CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMMENDATION 5.1 Introduction 61 5.2 Summary of Findings 61 5.3 Discussion of findings 62 5.4 Conclusion 63 5.5 Recommendation 64
BIBLIOGRAPHY 66 
APPENDIX I: Covering Letter 69
APPENDIX II: Questionnaire 70