Perfomance Of Information Technology Of Stanbic Bank Kampala In Uganda.

ABSTRACT

Information Communication Technology is drastically changing the businesses

conduct their day- to- day activities. In Uganda, banks and in particular Stanbic

Bank has installed different types of information technology which have enabled

their stake holders do their respective activities and responsibilities especially

employees effectively and efficiency and at the same time , involve customers in

the service delivery process.

Stanbic Bank has responded to the new Information technology changes by

creating room for the installation of this technology, which has given the banking

businesses a different trend altogether.

Hence the purpose of the study about the performance of information Technology

of Stanbic bank where limited was used as a case study based on the following

objectives; which include the establishmeiif ofllie relationsliij:i between the level

of performance and modem technology installation, examine the demerits and

merits implications of modem technology, examine the level of dependency of the

current performance and the rate of technological installation and to establish

factors that have significant impact on the performance of banks and other

technology.

To exhaust the research objectives, the research design used was based on the

explanatory combined with descriptive cross sectional designs based on the

questionnaires and interviews. Sampling was used to determine the sample size

and sample elements.

Data collection method and instruments used included questionnaires, interviews,

observation, documentary reviews, all of which enable the researcher to acquire the basic necessary information relevant to the study.