MARKETING RESEARCH AS A TOOL FOR PROFITABILITY IN THE SERVICE INDUSTRY A CASE STUDY OF AIICO INSURANCE COMPANY OPERATIONS IN ENUGU METROPOLIS

ABSTRACT Marketing research is the systematic design, collection, analysis and reporting of data and findings relevant to a specific marketing situation facing the company. (Koller P 2003). This study focused on marketing research as a tool for profitability in the service industry, a case study of AIICO insurance company operation in Enugu metropolis. In order to carryout the study, the following objectives amongst others were states;  -To ascertain the proportion of marketing bodget allocated to the marketing research activities in a given period in AIICO Insurance Company. -To ascertain, if the marketing research activities increase the number of policy holders in AIICO insurance company. -To ascertain whether marketing research contributes to increase in profit in AIICO insurance company. -To ascertain whether marketing research creates awareness of AIICO insurance company and its services. Based on the stated objectives, three hypotheses were formulated, they are:- Ho: Marketing research does not create awareness of AIICO insurance company. HI1 Marketing research creates awareness of AIICO insurance company.  Ho2 marketing research does not increases the number of policy holders HI2 Marketing research increases the number of policy holders Ho3 Marketing research does not increase profit of AIICO Insurance Company.  HI3 Marketing research increase profit of AIICO insurance company.   Extensive literature review of textbooks, newspapers, magazines business journals and some past projects of graduated students who studied related topic of the study was carried out to source secondary data. Primary data were source from respondents comprising policy holders, management and relevant staff of AIICO insurance company in Enugu. The sample size was determined using Topman’s formular for the policy holders of AIICO Insurance company while a census was conducted for management and relevant staff of AIICO insurance company in Enugu. The researcher used chi-square (x2) statistical method to test the hypotheses which were earlier formulated for the study. The data collected were presented on statistical tables using frequencies and percentages for analysis.  In the process of the study, the following finding were revealed. -That AIICO insurance company at one time or the other engaged in marketing research activities.  -That the company has a marketing research department at the headquarters only but not at the zonal offices. -That marketing  research activities increase the number of policy holders. -That marketing research activities increase the profit level of the company. In view of the releasing findings, recommendations on how to apply marketing research for the success of the company were offered. In conclusion, the ultimate aim of using marketing research is geared towards customers satisfaction at a profit to the company, so AIICO Insurance Company is advised to continue putting marketing research into effective use. 
TABLE OF CONTENTS Title page Approval page Dedication Acknowledgement  Abstract  Table of contents
CHAPTER ONE 1.0Introduction 1.1Background of the study 1.2Statement of the problem 1.3Objectives of the study 1.4Formulation of hypotheses  1.5Significance of the study 1.6Scope of the study 1.7Definition of terms
CHAPTER TWO 2.0Literature review 2.1What is marketing research? 2.2Scope of marketing research  2.3The place of marketing research in marketing  2.4Marketing research problem facing Nigerian manufacturer 2.5The future of marketing research in Nigeria 2.6Role of marketing research in the service industry 2.7Role of marketing research in the profitability of AIICO insurance company.
CHAPTER THREE 3.0Research methodology 3.1Sources of data 3.2Population of the study 3.3Sample size determination 3.4Sampling technique 3.5Research instruments used 3.6Method of data treatment and analysis  3.7Limitations of the study 
CHAPTER FOUR  4.0Data presentation and analysis  4.1Test of hypotheses 
CHAPTER FIVE 5.0Summary of findings recommendations and conclusion 5.1Summary of findings 5.2Recommendations  5.3Conclusion Bibliography Appendices