Job Tenure, Perceived Leadership Style And Organisational Justice As Predictors Of Organisational Citizenship Behaviours Among Service-Oriented Employees In Lagos State

 Abstract

The current study investigated the factors that predict organisational citizenship behaviours (OCB) among employees in selected service-oriented organizations. The cross sectional research design was employed in this study. A total of three hundred and fifty-nine (359) employees between the ages of 19 and 59 years old participated in this study. Forty-two percent (42%) of the participants were male; fifty-six percent (56%) were female while the remaining two percent (2%) did not indicate their gender. Teachers accounted for 28% of the total sample, health workers constituted 28%, telecom staff 16% and bankers 28%. Three research questions and five hypotheses were raised and tested using descriptive statistics, stepwise regression analysis, t-test for independent samples and one way Analysis of Variance (ANOVA). The result revealed that job tenure, perceived leadership style and perceived organisational justice jointly predicted organisational citizenship behaviours [F (3,333) = 16.156, p