Internship Report

ABSTRACTThe College of Business and Economics (CBE) is one of the higher learning institutions whichenables its students to carry out their internship in various organizations for purpose of not onlyto sustain them with employment environment in the future but also gain experience in thedomain and this concern the level five students have to conduct the internship attachment andmake a report on after completion.Then, it is in these views that as an undergraduate student in level five, management departmentI have carried out my internship at RRA Head Office located in Kimihurura sector, gasabodistrict and city of Kigali, it is lying between National Electoral Commission in its right andOffice of the Auditor General (OAG) in its left side. This internship was lasted for four weeksfrom 022nd June, 2015 to 22nd July, 2015, allowed me to bring together the class theory withpractice in order to introduce myself to a professional life I carried out my internship, inDomestic taxes department, specifically in Small and Medium Taxpayer office, in Tinregistration and block management, filling, and auditing division. The objective of this internshipwas to acquaint myself to the operations carried out in these services.Additionally, I’ve learn on how office documents are entered in the system and how areclassified so that it easy to get them back. I have been performed three main activities; the first isto check various documents of Taxpayer and make classification through filling ordocumentation. The second activity I’ve give Taxpayer Identification Number(TIN), I havesuggested the taxpayer the way to register and deregister for the company and I have writtenvarious acceptance letter for their deregistration application. The third activity was to conductthe desk Audit, the Audit conduct in the office by checking the document of the companysupposed to be audited to see its accuracy.In fact this internship report provides information on the background, mission, vision, objectives,moderates, location, and taxes procedures of RRA. Therefore this internship report can act as asource of information for anybody who wants to get information concerning RRA institution.In conducting this internship, I have used scientific methods to collect information about theinstitution.
These include participatory approach, observation, direct interviews and documentation asmethods to achieve the stated objectives. It is upon these methods and data collected, thatconclusions and recommendations were based.Concisely we have minded that the internship also is set to prepare the students to get globalpicture on how job are done from the view point of the field. It has crucial importance inaccordance with real and professional applications of the concerned principles and techniques.In this course the trainee makes an assessment on the organization under study and in theaddition, the study and ultimate report by the student, generates greater implication to theorganization and the accomplishment of University studies in Bachelor of Business Administration.

TABLE OF CONTENT ACKNOWLEDGEMENTS ABBREVIATIONS AND ACRONYMS  LIST OF TABLES AND FIGURES  INTERNSHIP REPORT ABSTRACT 
CHAPTER 1.  INTRODUCTION  1.1. Objectives of internship  1.1.1.General objective 1.1.2. Specific objectives 1.2. The Aim of Internship 1.3. Methodology Used in Internship 1.3.1. Participant observation. 1.3.2. Interview 1.3.3. Observation. 1.3.4. Document study 1.3.5. Involvement 1.4. TIME SCHEDULE OF THE INTERNSHIP  1.5. INTRODUCTION OF THE ORGANIZATION 1.5.1. History of RRA 1.5.2. RRA Background 1.5.3. Mission and Vision of Rwanda Revenue Authority 1.5.3.1. RRA vision  1.5.3.2. RRA mission statement 1.5.4. RRA core strategic values 1.5.5. RRA mandate  1.5.6. Logo of Rwanda Revenue Authority and Interpretation 1.5.7. Board of Directors 1.5.8. Geographical Location 1.5.9. SWOT ANALYSIS  1.9. ADMINISTRATIVE ORGANISATION OF RRA HEAD OFFICE 1.9.1. Commissioner General’s Office 1.9.2. Customs Services Department 1.9.3. Domestic Taxes Department  1.9.4. Revenue Investigation & Enforcement Department 1.9.5. Quality Assurance Department 1.9.6. Taxpayer Services Department 1.9.7. Planning and Research Department  1.9.8. Legal and Board Secretariat Department 1.9.9. Human Resource Department 1.9.10. Information Technology Department  1.9.11. Finance Department 1.9.12. Training Department 1.9.13. Corporate Risk Management& Modernization Department 1.9.14. Administration and Logistics Department
CHAPTER 2.  JOB DESCRIPTION  2.0. Introduction 2.1. Strategic objectives 2.1. Task one: Checking physical files, and classification of documents.  2.1.1. Objective 2.1.2. My responsibilities were:  2.1.3 Technical details 2.1.4 Scientific/professional skills required  2.1.5 Problems encountered and approach taken to solve them. 2.5.1. Approach Taken to Solve Above Problems 2.1.6. New skills/ knowledge acquired: 2.1.7 .Team members on task 2.2. Task two: dealing with Tin number issue for tax payers 2.2.1. My responsibility 2.2.2. Technical details 2.2.3. Scientific professional skills required 2.2.4. Problems encountered and approach taken to solve them2.3. Task three: checking the accuracy of Taxpayers in Taxes declaration 2.3.1. My responsibility 2.3.2. Technical details 2.3.3. Scientific/professional skills required 2.3.4 .Step of Conducting Desk Audit (knowledge gained) 2.4. General Knowledge Gained 2.4.1. Activities 2.4.2. Tax Rates and Declaration  2.4.3. Penalties and Interest 
CHAPTER 3.  LEARNING OUTCOMES 3.1. My first day on internship  3.2. My best day on Internship ........................................................................... 40 3.3. Encouragement from my Supervisor 3.4. Complex task given 
CHAPTER 4.  SELF-EVALUATION OF THE INTERNSHIP 4.1. Expectations of my Internship position  4.2. The way my expectations were met 4.3. The new skills acquired  4.4 The relevance of the job performed and what I was studied at CBE/Huye Campus....................... 44 4.5 The rate overall performance 4.6 The way I have changed as a result of internship experience........................................................ 45
CHAPTER 5.  SELF- DEVELOPMENT PLAN CONCLUSION RECOMMENDATIONS  REFERENCES ................................................................................... 50 APPENDIX:...................................................................................................... 51
LIST OF TABLES AND FIGURES Table 1: Activities carried out/ services in RRA Head Office Table 2: Various taxes administered by RRA Table 3: Board of Directors of RRA Table 4: New registered taxpayers during July 20 12-June 2013 and the amount of tax paid Figure 1: Logo of RRA Figure 2: Organization of RRA INTERNSHIP REPORT Page xii INTERNSHIP REPORT