IMPROVING THE EFFICIENCY AND EFFECTIVENESS OF THE OFFICE TECHNOLOGY AND MANAGEMENT (OTM) GRADUATES THROUGH THE ACQUISITION OF ICT SKILLS

ABSTRACT The major purpose of this study was to evaluate improving the efficiency and effectiveness of the OTM graduates through the acquisition of ICT skills. The design of the study was an opinion survey research. The population consisted of 50 respondents, made up of 15 OTM staff and 35 students in Delta State Polytechnic, Ozoro. The simple percentage was used to analyse the research questions. The major findings of the study  were that ICT skills are vital for OTM graduates as any deficiency  in this course  would invariable affect their duties as a secretary in the office. The study equally revealed that modern laboratory, good working equipment are needed for effective learning of ICT skills. However it was discovered that the cost of acquiring ICT (Computer) and skills is expensive. Necessary recommendation were also made.

TABLE OF CONTENTS Title Approval Certification Dedication Acknowledgement Table of contents Abstract
CHAPTER ONE Introduction Background to the study Statement of the problem Purpose of the study Significance of the study Research questions Assumptions of the study Scope of the study Operational definition of terms
CHAPTER TWO  Introduction  The meaning of Office Technology and Management (OTM) Concept of Information and Communication Technology (ICT) ICT skills expected of the OTM graduates Types of ICT equipment and their usefulness Some various types of ICT application software Strategies to enhance ICT utilization General benefits of ICT to OTM graduates Importance of ICT to the OTM graduates in the work place Problems associated with the OTM graduates in the use of computer 
CHAPTER THREE Methodology Introduction Design of the Study Area of the Study Population Sample Sample techniques Instrumentation Description of the instrument Validation of the Instrument Methods of data collection and retrieval   Methods of data analysis
CHAPTER FOUR  Introduction  Data Analysis Discussion of findings
CHAPTER  FIVE  Summary, Findings, Conclusion and Recommendations  Summary Findings Conclusion  Recommendations Suggestions for further studies References Appendix Questionnaire