IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS IN ENUGU URBAN. A CASE STUDY OF NEPA ENUGU.

 ABSTRACT Generally, our society today tends to misunderstand who a secretary is and his impact in improving the quality of services rendered by both government parastatals and private sector.
As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand. In this project, the researcher aims at finding and investigating their impact in improving the qualities of services rendered by government parastatals and find out what hinders them from performing effective functions.  And that both public and private sectors can perform without effective secretary. During data collection, the study was restricted to only one government parastatal (NEPA) where questionnaires was administered to confidential and general secretaries selected at random and numbering thirty (30). Analysis of their responds shows that secretaries contributes a lot in improving the quality of services rendered by government parastatals so that researcher concluded by recommending that secretaries should be cared for, be encouraged and remunerated in form of training to enable them advance in their career.
TABLE OF CONTENTSTitle pageiApproval pageiiDedicationiiiAcknowledgementivTable of ContentvList of TableviiiAbstractsix
CHAPTER ONE1.0Introduction11.1Background of the Study11.2Statement of the Problem41.3The objective of the Study51.4Significance of the Study61.5Limitation of the study71.6Research Question71.7Definition of Terms8
CHAPTER TWO2.0Review of related literature92.1Definition of the Secretary92.2What a government Parastatalsis152.3The impact of Secretaries in improving the quality of services.162.4The Peculiar Problems Secretaries Encounter172.5Difference between a secretary and a Typist182.6Summary of related literature19
CHAPTER THREE3.0Methodology213.1Research Design213.2Area of Study213.3Population of the Study213.4Sample and Sampling Techniques223.5Instrument for Data Collections223.6Validation of Instrument233.7Reliability of the Instrument233.8Method of Data Collection233.9Method of Data Analysis24
CHAPTER FOUR4.0Data Presentation and Result254.1Summary of Results.31
CHAPTER FIVE5.0Discussion, Implication and Recommendation335.1Discussion of Results335.2Conclusions345.3Implication of the Result345.4Recommendation355.5Suggestions for further Study365.6Limitations of the Study36References37Appendix38