IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCE IN WATER AND SANITATION SERVICES IN KENYA, HOMABAY

Employee performance in the water and sanitation sector is crucial for ensuring the 

effective delivery of essential services to communities. This study investigates the 

impacts of motivation on employee performance within this sector, focusing on 

Homabay Water and Sanitation Services (HOMAWASCO), Homa Bay County, 

Kenya. The research objectives are to determine the effects of rewards, incentives, and 

the nature of work on employee performance. Through a mixed-methods approach 

involving surveys, interviews, and data analysis, the study examines the perceptions 

and experiences of employees working in water and sanitation services at 

HOMAWASCO.

The findings reveal that motivation significantly influences employee performance in 

this sector. Rewards, including monetary incentives and non-monetary recognition, are 

found to positively impact employee motivation and performance. Incentive programs, 

such as performance-based bonuses and career advancement opportunities, also play 

a crucial role in driving employee engagement and productivity. Furthermore, the 

nature of work, characterized by factors such as task variety, autonomy, and 

complexity, is identified as a key determinant of employee satisfaction and 

performance.

These findings contribute to the existing literature on motivation and employee 

performance in the context of water and sanitation services, providing insights for 

policymakers, managers, and practitioners in the field. The study suggests the 

importance of implementing comprehensive motivational strategies that encompass 

rewards, incentives, and considerations for the nature of work to enhance employee 

engagement and performance. By prioritizing employee motivation and well-being, 

organizations can create a conducive work environment that fosters productivity, 

innovation, and sustainability in the water and sanitation sector.

Keywords: Motivation, Employee Performance, Rewards, Incentives, Nature of Work, 

Water and Sanitation Services, Homa Bay County, Kenya.