Impact Of Inventory Management On Customer Satisfaction: A Case Study Of Tororo Cement

TABLE OF CONTENTS 

DECL/\RATION ii 

APPROVAL ............................................................................................. iii 

DEDICATION ......................................................................................... iv 

ACKNOWLEDGEMENT ...................................................................... v 

CHAPTER ONE ....................................................................................... 1 

INTRODUCTION ...................................................................... 1 

!.0 Introduction ...................................................................................... 1 

I. 1 Background of the study ............................................................ 1 

1 .2 Problem Statement. .................................................................... 4 

1.3 Objective of the study ................................................................ 4 

l.4 Specific objectives .......................................

1.5 Research questions ...................................................................... 4 

l.6 Scope of the study ....................................................................... 5 

i .6. 1 Time scope ................................................................................. 5 

I .6.2 Geographical scope .................................................................. 5 

1.6.3 Subject scope ............................................................................. 5 

1.7 Significance of' the study ........................................................ 5 

CHAPTER TWO ..................................................................................... 7 

LITERATURE REVIEW ................................................................... 7 

2.0 Introduction................................................................................. .. 7 

2.1 inventory costs and inventory management systems.. ........................ ........................ .......... 7 

2.2.2 Inventory management systems ............................... 9 

2.3.1mportance of inventory management ............................. 12 

2.4 Challenges encountered in inventory management ...................................................................... 14 

2.5 Solutions to the challenges encountered in inventory management ............................................. 16 

2.6 Customer satisfaction ...................................................... 17 

2.7 The relationship between inventory management and customer satisfaction .............................. 18