IMPACT OF AUTOMATED TELLER MACHINE ON BANK CUSTOMERS SATISFACTION IN BANKS

INTRODUCTION  Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identification code that is transmitted to the bank’s central computer by modem. To prevent unauthorized transactions, a personal identification number (PIN) must also be used by the user using a keypad. The computer then permits the ATM to complete the transaction; most machines can dispense cash, accept deposits, transfer funds, and provide information on account balances. Banks have formed cooperative, nationwide networks so that a customer of one bank can use an ATM of another for cash access, by extension all commercial bank’s ATM in Nigeria are inter-connected (Okoh, 2010).
TABLE OF CONTENTS Title page Declaration Approval page Dedication Acknowledge Table of content Abstract
CHAPTER ONE: Introduction 1.1Background to the Study 1.2Statement of Problem 1.3Objective of the Study 1.4Research Questions 1.5 Statement of Research hypothesis 1.6Significance of the Study 1.7Scope of the Study 1.8Definition of key Terms
CHAPTER TWO Literature Review 2.1Introduction 2.2Concept of Automated Teller Machine 2.3Automated Teller Machine and Risk Management Challenges 2.4Nigerian Banks and Automated Teller Machine Wind of Change 2.5Strategic Imperatives of Automated Teller Machine in Nigeria 2.6Customer Satisfaction through the use of Automated Teller Machine 2.7The Benefit of Automated Teller Machine to Bank Customers and Banks 2.8The challenges militating against Atomated Teller machine 2.9Summary
CHAPTER THREE Research Methodology 3.1Introduction 3.2Population and sample site of the Study 3.3Sources of Data 3.4Method of Data Collection 3.5Method of Data Analysis 3.6Summary
CHAPTER FOUR Data Presentation, Analysis and Interpretation 4.1Introduction 4.2Data Presentation 4.3Test of Research Hypothesis 4.4Interpretation of Finding 4.5Summary of Finding
CHAPTER FIVE Summary, Conclusion and Recommendations 5.1Summary 5.2Conclusion 5.3Limitation of the Study 5.4Recommendations  5.5Suggestions for Further Research Bibliography Appendices