HUMAN RESOURCES MANAGEMENT IN COMMERCIAL BANKS (A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU)

ABSTRACT
This is a research work on human resources management in commercial banks a case study of Union Bank of Nigeria Plc.  It is aimed at ascertaining the extent of staff welfare, their training and development, and how it affects the growth of the bank.  Important of the study is to enable the bank render good and efficient services to their customers.  This could be done when the management might have identified and complied with areas of the work force that needed urgent attention. The findings are: a.There are good relationship between senior and junior staff of UBN Plc Enugu. b.There is no significance difference on the resources adequacy for job satisfaction and motivation as it regards to the problem of bank staff resignation. c.There is no significance difference on the general causes of bank staff involvement in fraudulent activities. d.There is no significance difference on the position of good industrial relation between senior and junior staff of Union Bank of Nigeria Plc Enugu.  
TABLE OF CONTENTSTitle pageiiApproval page/certificationiiiDedication ivAcknowledgementvTable of contentsviiList of tablesxAbstractxi
CHAPTER ONEIntroduction11.1Back Ground of the study11.2Statement of the problem41.3Purpose of study51.4Scope of the study61.5Research question61.6Null Hypothesis (H01)71.7The significant of the study81.8Definition of terms9
CHAPTER TWOLiterature Review 112.1The effect of lack of good relationship between supervisors and their subordinates on the overall performance of union bank112.2The effect of staff resignation on bank services182.3The effect of staff involvement in fraudulent activities on the banking sector252.4The impact of industrial relations on bank services302.5Summary of the overage literature review32
CHAPTER THREEResearch Methodology343.1Research design343.2Area of the study343.3Population of the study343.4Sample and sampling procedure343.5Instrument for data collection353.6Validity and reliability of the instrument 363.7Administration of instrument373.8Method of data analysis37
CHAPTER FOUR4.0Data presentation and resultsSummary of results/findings39
CHAPTER FIVE5.0Discussion, implication and recommendation515.1Discussion of findings515.2Conclusion555.3Implication of the results565.4Recommendations 575.5Suggestions for further researcher585.6Limitations of the study.59Reference60Appendix61