FACTORS AFFECTING JOB PERFORMANCE OF SECRETARIES IN KADUNA STATE

ABSTRACT The objectives of this study were to determine the factors that affect the job Performance of Secretaries in Kaduna Slate, and recommend measures that could be adopted to improve their Job Performance in Kaduna Stale. The Survey Research Method was adopted for the study. Data were gathered using questionnaire from a sample of 173 Secretaries from Government Ministries, Government Parastatals, Companies, Institutions and Local Governments. Data were analysed using percentage and chi-square statistical method. Chi-square statistics were used to test the hypotheses at the 0.05 level of significance. It was found that the majority of male and female secretaries agreed to the statement that the following factors were necessary for Effective Job Performance of Secretaries: Prompt Payment of Salary, Job Security, opportunity for Advancement, Appreciation for work done, Acceptance by Colleagues in the Office, Job Satisfaction, High Speed in Shorthand, Proficiency in English Language, When Boss Gives Secretary Free Hand, Office Environment, Attractive Salary, Payment of Allowances, and Provision of Welfare Services. However, factors like tribalism, sectionalism and bossy leadership affect the Job Performance of Secretaries negatively.
Table of Content Chapter One Introduction
Chapter two Literature Review
Chapter Three Research Design and Methodology

Chapter Four Data Analysis and Interpretation of findings
Chapter Five Summary of findings Conclusions Recommendations Suggestion for further studies Implication for classroom instructions