EFFECTIVENESS OF HUMAN RELATIONS IN THE BANKING INDUSTRY

INTRODUCTION Human Resource is a management approach that is aimed at understanding how psychological and social process interacts with the work situation to influence performance. Human relations are the first major approach to emphasize information work relationship and work satisfaction. As global workplace becomes a reality, companies, both large and small require human resource. The oppressive nature or informal, email and mobile phone now ensures that a manager is continually fed with information. However, these are still no more than supporting tools in business life, helping to maintain good relationship created at more personal level. The reality is that successful businesses in the 21st Century are still built around relationship founded on face to face meeting with customers, suppliers and employees. For many, it is when they look at faces, before they know whether they should sign a deal, promote or take decision. An organization is said to be a social system, where there is an interpersonal or inter-group, interaction aimed at increasing effectiveness at attaining organizational goals. Though these interactions may involve personal affairs, to a large extent, the interaction is related to the role expectations in group or in position occupied by sole occupant.
TABLE OF CONTENTS  Title Page Declaration  Approval Page  Acknowledgement  Abstract  Table of Content 
CHAPTER ONE  Introduction 1.1Background of the Study  1.2Statement of the Study 1.3Objective of the Study  1.4Statement of the Hypothesis  1.5Significance of the Study  1.6Scope and Limitation of the Study  1.7Definition of Terms  1.8Historical Background of the Study
CHAPTER TWO Literature Review  2.1Concept and Development of Human Relations  2.2Hainthorne Studies and Human Relations 2.2.1The Illumination  2.2.2The Relay Assembly Test Room 2.2.3The Interview Programme 2.2.4The Bank Wiring Observation Room 2.2.5The Final Stage  2.3The Importance of the Hainthorne Experiment (Human relation) 2.4The Effect of Human Relation to Management  2.5Human Relation in Banking Industry 2.5.1Dimension of Human Relation in Banking Industry 2.5.2Qualities of Good Human Relation Practice in Banking Industry 2.5.3Principles of Good human Relation in Banking Industry    2.6Limitations of Human Relations 
CHAPTER THREE 3.1Research Design  3.2Research Population  3.3Sample Size and Sampling Technique 3.4Method of Gathering Data  3.5Justification of Methods Used  3.6Methods of Data analysis  3.7Justification of Instrument Used
CHAPTER FOUR 4.1Data Presentation  4.2Data Analysis 4.3Test of Hypothesis 
CHAPTER FIVE 5.1Summary of Findings  5.2Conclusion  5.3Recommendation  References  Appendices