EFFECT OF EFFECTIVE ROAD TRANSPORTATION MANAGEMENT ON COMMUTER SATISFACTION (A CASE STUDY OF PEACE MASS TRANSIT PEACE PARK ENUGU STATE)

ABSTRACT  Road  transportation was viewed  by the researcher as a sine qua  non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links products, suppliers, consumers, and commuters. But poor, ineffective and inefficient road transportation system have crippled developments and the collapse of many economic and social activities which have resulted in dissatisfaction among the commuters in the industry. This is characterized by poor management that has resulted in the loss of life and property including damages worth unquantifiable amount of money. The researcher used primary and secondary sources and methods of data collection in the study. The researcher presented the data in tables and used simple percentages to analyze the data obtained. The findings of the researcher amongst others were that road transportation is very essential for the movement of goods and people. Ineffective road all over the country make commuters uncomfortable. Lack of maintenance culture by drivers always result in breaking down of vehicles and poor services rendered to commutes causes dissatisfaction. The researcher recommended that good roads must be put in place to address the situation  regular maintenance of vehicles, and roads, provision of quality commuter services that will satisfy the commuters who constantly use the roads and vehicles for their  economic activities. Drivers who operate vehicles through the use of road can improved by:  regular workshop of them on the use of roads. Motivational provision such as allowances for accident free  driving in a period of time. Other allowances for vehicles  maintenance , provision of uniform and bonuses especially during feast days like Christmas are also recommended as incentive and motivational tools.  Preferential system of payment. 


TABLE OF CONTENTS Cover page  i  Title page  ii Approval page  iii Acknowledgment iv  Abstract v Table of contents vi CHAPTER ONE INTRODUCTION 1.1 Background of the Study  1 1.2 Statement of the Problem  5  1.3 Objectives of the Study 6 1.4 Research Questions 7 1.5  Research Hypothesis8  1.6 Significant of the Study 12 1.7 Scope of the Study  14 1.8 Limitation of the Study 14  1.9 Definition of Terms 15       Reference 17 CHAPTER TWO LITERATURE REVIEW 2.1 Theoretical Frame Work of the Study 18 2.2 Conceptual Framework of the Study 23 2.3 Historical Background of the Study 31 2.4 Reviews According To The Objective of the  Study  40 References 60 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 3.1 Research Design    61 3.2 Area of the Study  62 3.3 Source of Data 62 3.4 Population of the Study 63 3.5 Sample Size Determination  and Sampling Techniques 64 3.6 Method of Data Collection  65 3.7 Validity of the Instrument 67 3.8 Reliability Of The Instrument  67 CHAPTER FOUR DATA PRESENTATION, ANALYSIS   AND DISCUSSION OF FINDINGS 4.1 Data Presentation69 4.2 Test Of Hypotheses  92  4.3 Discussion Of Findings 93  CHAPTER FIVE SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS 5.1 Summary of Findings 96 5.2 Conclusion  98 5.3 Recommendations  98 5.4 Suggestions for Further Research 99 Bibliography101 Appendix I 104 Questionnaire 10