DESIGN AND IMPLEMENTATION OF A COMPUTER TROUBLESHOOTING INTELLIGENT SYSTEM

ABSTRACT Detection  of  personal  computer  (PC)  hardware  problems  is  a  complicated  process  which demands  high  level  of  knowledge  and  skills.    Depending  on  the  know-how  of  the  technician,  a simple  problem  could  take  hours  or  even  days  to  solve.  The aim  is  to  develop  an  expert  system for  troubleshooting  and  diagnosing  personal  computers  thereby  assisting  personal  computer owners  in  dealing  with  their  computer  problems  especially  when  the  time  is  limited  and  human expert  is  not  available.The use of  Object-Oriented  Analysis  and  Design (OOAD)  and  UML  (Unified  Modeling  Language) are use to model the system. In  this  research work,  the method  of  fact-finding called  knowledge  acquisition  which  is  a  knowledge-based  approach  to  extract  facts is adopted. Various  sets  of  rules are also introduced  into  the  system  for  detecting  different  types  of  failures  which  can be  easily  handled  by  the  PC  owners  and  will  give  their  causes.  The  data  extracted  from  experts  is stored  in  the  knowledge-base  of  the  Expert  System  shell.  The  graphical  user  interface,  the  expert system  shell  and  the  database  of  the  model  are  developed  by  integrating  visual basic 6.0 programming  language,  Access   database  tool  and  the  dynamic  linking  library  (DLL)  files.   

TABLE OF CONTENTS
Title Page Certification----------------------------------------------------------I Declaration-----------------------------------------------------------II Dedication------------------------------------------------------------III Acknowledgments---------------------------------------------------IV Abstract---------------------------------------------------------------V Table of Contents------
CHAPTER ONE:  INTRODUCTION 1.1Introduction----------------------------------------------------1 1.2Background of the study-------------------------------------2 1.3Statement of problem-----------------------------------------3 1.4Aims and objectives------------------------------------------3 1.5Scopes and limitation-----------------------------------------4 1.6definition of terms-------------------------------------------4 CHAPTER TWO: LITERATURE REVIEW 2.1 Expert systems-------------------------------------------------9 2.2 Types of expert systems-------------------------------------13 2.3 Decision making techniques in expert  systems------------------------------------------------------------14 2.3.1 Production ruled based systems--------------------------14 2.3.2 Backward and forward chaining-------------------------15 2.3.3 Advantages of backward chaining  over forward chaining--------------------------------------------16 2.4 Fuzzy logic----------------------------------------------------16 2.4.1 Linguistic variables----------------------------------------17 2.4.2 Early applications------------------------------------------17 2.4.3 If then rules-------------------------------------------------18 2.5 Comparison between fuzzy logic and  Probability---------------------------------------------------------18


CHAPTER THREE: SYSTEM DESIGN AND METHODOLOGY. 3.1Design of the ptototype system-------------------------19 3.2Data base application-------------------------------------21 3.3Knowledge base-------------------------------------------21 3.4File structure-----------------------------------------------22 3.5Database----------------------------------------------------23 3.6Client interface--------------------------------------------24 3.7User interface----------------------------------------------25  3.8Electronic Detection point-------------------------------25 3.9Ctis Application-------------------------------------------26 3.9.1Inference Engine------------------------------------------26 3.9.2Membership function generation-----------------------27 3.9.3Electrostatic discharge-----------------------------------32 3.9.4Faulty Cmos battery------------------------------------32
3.9.5Faulty Rom Bios----------------------------------------33
3.9.6Faulty Ram------------------------------------------------33
3.9.7Faulty Processor------------------------------------------33
3.9.8 Faulty power supply-------------------------------------34
3.9.9 Faulty Hard Drive-----------------------------------------34
3.9.9.1   System bock diagram-----------------------------35
3.9.9.2   Program flowchat----------------------------------35

CHAPTER FOUR :SYSTEM IMPLEMENTATION AND DOCUMENTATION 4.1 System implementation- ----------------------------------36 4.2 System evaluation------------------------------------------38 4.3 System maintenance---------------------------------------39 4.4 Choice of programming language-----------------------39
CHAPTER FIVE 5.1 Summary----------------------------------------------------40 5.2 Conclusion--------------------------------------------------40 5.3 Recommendation-------------------------------------------41 References Appendices