COMMUNICATION GAP, ITS EFFECT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF INSTITUTE OF MANAGEMENT AND TECHNOLOGY, (I.M.T), ENUGU

ABSTRACT Communication subsist and impacts upon everything, that is an event or occurrence worth noting. It is this pervasiveness of communication that has, with the development of man, animal and the elements, developed it into a major area of study as well as formidable social force.  It is of pedestrian essence, an everyday thing (perhaps even an every moment thing) because it pervades our very existence, our very routine of living. The researcher’s interest in this topic emanated from the above promise also as a student of communication would like to find out the effect of communication gap on organizational performance. Questionnaires, personal interviews, personal observation, journals, textbooks, official records, etc, were used to gather primary and secondary data which were used to analyse using statistical techniques as percentage, ratios, means table and charts. The population interest included, both senior and junior staff of I.M.T.  students were also taken into consideration.  This enabled the researcher arrive at a dependable result. Random sample method was adopted to elicit the response.  The method adopted in information dissemination, the effect of communication gap whether their plan to improve on their communication system?  The importance of communication and if the management takes suggestion from other individual staff as it relates to organizational policies in the Institution were all examined and discussed.  However, the result of the survey revealed that the Institution agrees that communication is imperative in the successful operation of management.  The outcome of this research work will go a long way to portray the effect of communication gap in organizational performance. In the light of this, some strong recommendations were made for those who care to know.   TABLE OF CONTENTS CHAPTERSPAGES TITLE PAGE APPROVAL PAGE DEDICATION ACKNOWLEDGEMENT ABSTRACT TABLE OF CONTENTS
CHAPTER ONE 1.0INTRODUCTION 1.1HISTORICAL BACKGROUND OF INSTITUTE OF MANAGEMENT AND TECHNOLOGY 1.2STATEMENT OF PROBLEM 1.3OBJECTIVES OF THE STUDY 1.4SIGNIFICANCE OF THIS STUDY 1.5RESEARCH QUESTION 1.6RESEARCH HYPOTHESIS 1.7CONCEPTUAL AND OPERATIONAL DEFINITION OF TERMS 1.8LIMITATION OF THE STUDY
CHAPTER TWO 2.1REVIEW OF RELATED LITERATURES 2.2PURPOSES OF COMMUNICATION 2.3THE COMMUNICATION PROCESS 2.4COMMUNICATION BARRIERS 2.5DIRECTION OF COMMUNICATION 2.6THE SUMMARY OF LITERATURE
CHAPTER THREE 3.1RESEARCH METHOD 3.2RESEARCH DESIGN 3.3RESEARCH SAMPLE SIZE 3.4SAMPLING TECHNIQUE 3.5METHOD OF DATA COLLECTION 3.6QUESTIONNAIRES 3.7INTERVIEW 3.8PERSONAL OBSERVATION 3.9SECONDARY DATA INFORMATION 3.10TECHNIQUES OF DATA ANALYSIS
CHAPTER FOUR 4.1ANALYSIS AND INTERPRETATION OF DATA
CHAPTER FIVE 5.1SUMMARY OF FINDINGS, RECOMMENDATION, CONCLUSION AND SUGGESTION ON FUTURE STUDY 5.2RECOMMENDATION FOR FUTURE STUDIES 5.3CONCLUSION 5.4RECOMMENDATIONS REFERENCES BIBLIOGRAPHY APPENDICES QUESTIONNAIRES