CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (ALCOHOL COMPANY AWKA)

ABSTRACT The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structured questionnaire was developed validated and tested for its reliability. The percentage method was used in the calculation. The major findings of the study were: 1. That secretaries have more area of conflict with their bosses than areas of mutual friendship. 2. The consequences of such conflicts affect the progress of the establishment concerned. 3. That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial. It is concluded that it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries.  

TABLE OF CONTENTS Title pagei Approval pageii Certification     iii          Dedicationiv Acknowledgement v Table of Contents vii Abstract  x
CHAPTER ONE                                                  INTRODUCTION Background of Study 1 Statement of the problem                 4 Purpose of the study 5 Significance of the study                  5 Research Questions                             Delimitations of the study7
CHAPTER TWO LITERATURE REVIEW                           Meaning of a secretary 10 Qualities of a secretary 14 Functions and categories of secretary 19 Types and characteristics of conflicts 23 Summary of literature review 32
CHAPTER THREE RESEARCH METHODOLOGY               Design of the study34 Area of the study34  Population of the study35 Sample of the study36 Instrument used for data collection 36 Distribution and retrieval of the instrument 37 Method of data collection38
CHAPTER FOUR PRESENTATION AND ANALYSIS OF DATA   CHAPTER FIVE                                                   SUMMARY, CONCLUSION AND RECOMMENDATION                                    Summary of findings 44 Conclusion 45 Recommendations  45 Limitations of the study47 Suggestions for further studies        48 References                                             49 Appendix A50 Appendix B51