AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS

CHAPTER ONE INTRODUCTION 1.1 Background to the study  1.2 Statement of the problem  1.3 Research Question  1.4 Objectives of the study  1.5Statement of Hypotheses  1.6 Significance of the study  1. 7 Scope and Limitations of the study  1.8Definition of Operational Terms 
CHAPTER TWO  LITERATURE REVIEW 2.1Introduction  2.2Conceptual Framework  2.2.1Automated Teller Machine (ATM)  2.2.2Reasons for Automation of Banking Operation  2.2.3   Application of Automated Teller Machine  2.2.4 Concept of Service Quality  2.2.5Concept of Customer Satisfaction  2.3Theoretical Framework  2.4Empirical Review 2.5Summary
CHAPTER THREE RESEARCH METHODOLOGY  3.1 Introduction  3.2 Research Design  3.3 Population and Sampling Technique  3.4 Methods of Data Collection   3.5 Procedure for Data Analysis and Model Specification  3.6 Justification of Methods  3.7 Summary 
CHAPTER FOUR DATA PRESENTATION AND ANALYSIS 4.1Introduction 4.2Data Presentation 4.3Discussion of Findings 4.4Summary   CHAPTER FIVE SUMMARY, RECOMMENDATIONS AND CONCLUSIONS 5.1Summary  5.2Conclusion 5.3Recommendations References
APPENDIX 1
APPENDIX II QUESTIONNAIRe