Assessment Of The Performance Of Secretaries In Information And Communication Technology In Ondo State Civil Service

ABSTRACT This study aimed at assessing the performance of secretaries in information and communication technology related functions in Ondo State civil service. Four research questions were used for the study while three hypotheses were tested at 0.05 level of significance. The survey research design was adopted for study. The population consists of 328 Directors and Deputy Directors in 22 ministries of Ondo State Government. The instrument for data collection was a structured questionnaire. The instrument was validated by experts and its reliability co‐efficient was 0.84. Data were analyzed with mean and t‐test statistics. Results revealed that secretaries in Ondo State civil service are effective in communication and office practice clusters but ineffective in information and internet services. There was no significant difference in respondents’ mean ratings of secretaries’ performance in information, communication and office practice clusters based on respondents’ gender experience and status. Consequently, the researcher concludes that secretaries in Ondo State civil service are not as effective as required in ICT related functions and recommends among others, that serving secretaries should search for and utilize opportunities to acquire relevant ICT competencies for effective performance in the current era and that management of tertiary institutions that train secretaries should adequately equip the department with ICT resources.
TABLE OF CONTENTSPAGETITLE PAGE iAPPROVAL PAGE iiCERTIFICATION iiiDEDICATION ivACKNOWLEDGEMENTS vABSTRACT vii
TABLE OF CONTENTS viiiCHAPTER ONE: INTRODUCTION 1Background to the Study 1Statement of the Problem 4Purpose of the Study 4Significance of the Study 5Scope of the Study 6Research Questions 7Hypotheses 7
CHAPTER TWO: REVIEW OF RELATED LITERATURE 8Conceptual Framework 8Theoretical Framework 12Theoretical Studies 13Empirical Studies 33 Summary of Review of Related Literature 36
CHAPTER THREE: METHOD 39Research Design 39Area of Study 39Population of the Study 39Instrument for Data collection 42Validation of the Instrument 42Reliability of the Instrument 43Method of Data Collection 43Method of Data Analysis 43
CHAPTER FOUR: PRESENTATION AND DATA ANALYSIS 45Research Question 1 45Research Question 2 46Research Question 3 48Research Question 4 49Null Hypotheses 50Summary of Major Findings 52
CHAPTER FIVE:DISCUSSION OF RESULTS, CONCLUSION AND RECOMMENDATIONS 53Discussion of Results 53Conclusion 54Implications of the Study 54Recommendations 55 Limitations of the Study 55Suggestion for Further Research 55REFERENCES 57APPENDIX A 63APPENDIX B 64APPENDIX C (i) 68APPENDIX C (ii) 69APPENDIX C (iii) 70