APPLICATION OF KNOWLEDGE MANAGEMENT TOOL FOR IMPROVEMENT IN GUARANTY TRUST BANK PLC

ABSTRACT The title of this project is “Application of knowledge management tool for improvement in GTB plc. The main objectives of this study among others, is to find out, if the organization has a formulated systematic process and strategies with regards to the acquisition, sharing and evaluation of knowledge available within the organization. In other to achieve these objectives, a research question was formulated and administered to examine that the organization has formulated systematic process for acquisition, sharing and evaluation of knowledge. Questionnaire was used as instrument for data collection. The Likerts 5 point scale and mean score methods were used to analyze the data. One of the findings was that, the style of management helps in the acquisition, sharing and evaluation of knowledge available within the organization. In conclusion, laid-down processes and strategies for acquisition, sharing and evaluation of knowledge for proper flow of information for teamwork and greater results. It is recommended that benefits and importance of knowledge management should be clearly explained to the employees for better outcome of result.   TABLE OF CONTENTS  Title page  Declaration  Approval page Dedication Acknowledgement Abstract Table of contents
CHAPTER ONE  Introduction  1.1Background of the study  1.2Statement of the Problems 1.3Objectives of the Study 1.4Significance of the study 1.5Research Questions 1.6Scope of the Study  1.7Limitation of the Study  1.8Definition of Terms   CHAPTER TWO  Literature Review  2.1Introduction  2.2Conceptual Definition 2.3Knowledge Management 2.4Objectives of Knowledge Management 2.5Dimension of Knowledge  2.6Strategies for Knowledge Management 2.7Motivation as tool for Knowledge Management  2.8Technology use in Knowledge Management  2.9Knowledge Leader 2.10Knowledge Management System  2.11Benefits of Knowledge Management 2.12Summary of the Chapter 
CHAPTER THREE  Research Methodology  3.1Introduction 3.2Research Design 3.3Area of Study  3.4Population of the Study  3.5Sample and Sampling Techniques  3.6Instrument of Data Collection  3.7Validation of Instrument 3.8Reliability of Instrument 3.9Method of Data Collection 3.10Method of Data Analysis
CHAPTER FOUR Data Presentation and Analysis 4.1Introduction 4.2Characteristics of Respondents 4.3Data Presentation and Analysis 4.4Summary of Findings 4.5Discussion of Findings
CHAPTER FIVE   Summary, Conclusion and Recommendation  5.1Summary 5.2Conclusion  5.3Recommendation Bibliography  Appendices