APPLICATION OF COMMUNITY RELATIONS STRATEGIES IN ADDRESSING HOST COMMUNITY HOSTILITY (A STUDY OF RIDO VILLAGE, KADUNA, HOST COMMUNITY OF KADUNA REFINING AND PETROCHEMICALS COMPANY LTD)

ABSTRACT This study entitled: “Applications of Community Relations Strategies in Addressing Host Community Hostility: A Study of Rido Village, Kaduna, Host Community of Kaduna Refining and Petrochemical Company Limited†is carried out to specifically find out the causes of community hostility in the KRPC's host communities, the measures taken by the host communities to press their demand,  the Company’s current community relations strategies in addressing host community hostilities, the challenges affecting the current community relations programme at the Refinery and the new strategies that the organization can evolve for a more effective and proactive community relations practice in addressing community hostility. To effectively carry out the study, survey research method was adopted to obtain data through the instruments of questionnaire and interview. A total of 300 questionnaires were administered to 30% of Rido Village inhabitants while a total of four (4) key Staff of the KRPC were interviewed. Findings of the study shows that lack of provision of employment opportunities, social amenities and infrastructures are the main causes of community hostilities. It also shows that protest and dialogue are the main channels used by the KRPC host communities to press their demands. The findings also show that the current community relations strategies used by the KRPC in addressing host community hostility include the provision of portable water, electricity, job training, schools, roads as well as support for community social engagements. The Company also responds to oil pollution in a timely and effective manner as well as provide compensation both in cash and kind to effected victims. The outcome of the study also shows that the major challenges affecting the current community relations programmes of the KRPC include poor funding and lack of employment opportunities. Finally, the study shows that the KRPC management has identified Sustainable Community Development (SCD) as a key strategic plan for a more effective and proactive community relations programme. Arising from the findings and conclusions above, it is recommended that organisations desirous of establishing peaceful and harmonious relationship with their host communities should develop a more pragmatic approach towards community development by ensuring a sustainable community development (SCD) and sustainable social development (SSD) projects. They should also adopt and maintain a more effective channel of communication between their organisations and their host communities.   TABLE OF CONTENTS Title page Declaration Certification Approval Dedication Acknowledgement Abstract Table of Contents
CHAPTER ONE 1.0Background to the Study 1.1Statement of the Problem 1.2Aims and Objectives of the Study 1.3Research Questions 1.4Significance of the Study 1.5Scope of the Study 1.6Limitation of the Study 1.7Brief Background of KRPC 1.7Operational Definition of Terms
CHAPTER TWO LITERATURE REVIEW 2.0Introduction 2.1Community Relations 2.2Corporate Social Responsibility (CSR) Defined 2.2.1Shell’s Contribution to Sustainable Community Development in the Nigeria Delta 2.3Theoretical Framework 2.4Application of Relevant Theory to this Study
CHAPTER THREE METHODOLOGY 3.1Methodology 3.2Research Method 3.3Instrumentation and Data Collection 3.4Population and Sample 3.5Elimination of Bias 3.6Data Analysis
CHAPTER FOUR DATA PRESENTATION AND ANALYSIS 4.0Introduction 4.1Socio-Demographic Information of Respondents 4.2Causes of Host Community Hostility 4.3Interview with the Management and Staff of KRPC
CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMMENDATIONS 5.0Introduction 5.1Summary 5.2Conclusion 5.3Recommendations Bibliography Appendix I Appendix II Appendix III