AN INVESTIGATION INTO THE ROLE OF SECRETARIES IN THE 21ST CENTURY IN SELECTED BANKS IN ENUGU URBAN

 ABSTRACT The aim of this is to investigate and find out the role of secretaries in the 21st century. To do this effectively the research took into consideration the concept of secretary function of a secretary the problem they encounter in the course of discharging their duties.Some research questions were formed for the study and the study and the research use percentages and figures to analyze the data collected. The population consisted of (30) thirty respondents out of which (24) twenty-four representing 80% returned their questionnaires. The data used for the study was collected through the  use of  questionnaires which was distributed to respondents and was collected back by the research personally. Form the data analysis it was discovered the services of a trained secretary is needed by the 21st century manager in other to advice a grater level of productivity at work.  It was also shown that if manager are provided with computers they still cannot do without secretaries.The analysis however disclose some problem facing secretaries in the 21st century like non-organization of security lack of motivation by management lack of formal securities training poor remuneration and not being computer literate etc.Finally it was revealed that the role of secretaries in the 21st century in business world is so indispensable that managers cannot do without secretaries.

TABLE OF CONTENTS  Title page Approval page Dedication  Acknowledgement Table of contents  List of tables  Abstract 
Chapter one  Introduction  Statement of the problem  Purpose of the study Significance of the study Research question  Delimitation of the study Definition of terms 
Chapter two  Literature review Origin of banking industry  The meaning/ definition/ concept of secretary  Classification/categories of secretary Routine role of the secretary  Role of secretaries in the 21st century  Summary of literature review.
Chapter three     Research methodology  Research design  Area of the study Population of the study Sample and sampling procedure  Instrument for data collection  Validity of the instrument  Reliability of the instrument  Method of administration of the instrument Method of data analysis.
Chapter four    Data presentation and result summary of result/findings 
Chapter five Discussion implication and recommendation Discussion of results Conclusion Implication of the result Recommendation  Suggestion for further studies Limitation of the study References  Appendix a  Appendix b research questionnaires