A STUDY ON THE MANAGEMENT ENUGU STATE TRANSPORT COMPANY LIMITED

ABSTRACT  Management of road transportation was viewed by the researcher as a sine qua non in the economic whether developed or developing.  Transportation management is seen as the engine of an economy. It links producer suppliers, consumers and commuters. But poor ineffective and inefficient road transportation management system have crippled development and the collapse of many economic and social activities which have resulted in dissatisfactory among the customer suited in dissatisfaction among the customers in the industry.  This is characterized by poor management that has result in the loss of life and property including damagers worth unquantifiable amount of money.  The researcher used primary and secondary sources and method of data collection in the study. The researcher presented the data in tables and use simple percentages to analyze the data obtained. The findings of the research among other were that road transportation is very essential for the movement of goods and people.  Inefficient roads all over the country make commuter uncomfortable. Lack of maintenance culture by drivers always result in breaking down of vehicles and poor services rendered to customer causes dissatisfaction.  The researcher recommended that good roads must be put in place to address  the situation.  Regular maintenance of vehicles and roads and provision of quality customer services that will satisfy the commuter who constantly use the roads and vehicles for their economic activities.  Drivers who operate vehicles through the use of road can be improved by: -Regular workshop for than on the use of roads  -Motivational provision such as allowance for accident free driving in a period of time. -Other allowance for vehicle maintenance, provision of uniform and bonus especially during feast day like Christmas are also recommended as incentive and motivational tools. -Preferential system of payment  

TABLE OF CONTENTS
Title pageii Approval pageiii Dedicationiv Acknowledgementv Abstract      vii Table of Contentsx
CHAPTER ONE:INTRODUCTION 1.1Background of the study1 1.2Statement of Problems5 1.3Objective of Study8 1.4Research Questions6 1.5Significance of the Study6 1.6Scope of Study8 1.7Limitation of the study       8 1.8Definition of Terms       9
CHAPTER TWO:REVIEW OF RELATED LITERATURE 2.0Historical Background10 2.1Introduction11 2.2Theoretical Framework 14 2.3Current Literature on Theories 18 2.4Justification of Road Transport Regulation39
CHAPTER THREE RESEARCH METHODOLOGY OR DESIGN 3.1Research Design42 3.2Area of the Study42 3.3Population of Study43 3.4Sample and sampling Procedures43 3.5Instrument of Data Collection       44 3.6Questionnaire Design, Distribution45  3.7Validity of Instrument 46 3.8Reliability of Instrument 46 3.9Method of Data Collection47 3.10Method of Data Analysis 48
CHAPTER FOUR:PRESENTATION AND ANALYSIS OF DATA 4.1Presentation 49
CHAPTER FIVE: DISCUSSION, RECOMMENDATION AND CONCLUSION  5.1Discussion of Findings67 5.2Conclusion69 5.3Recommendations69 Bibliography  Appendix