A STUDY OF THE PERCEPTION OF MARITIME SERVICES IN NIGERIA

This survey focuses on the Perception of Maritime Services in Nigeria.  Relevant literatures in the Nigerian Maritime Industry and Port Service quality were reviewed to give relevance to the study.  The findings of this survey reveal that services offered at Warri Port had favourable influence on actual perceptions of quality of service and that the study reveals that there is a very strong relationship between the core and relational dimensions of service quality and satisfaction. The study also reveals that port managers should focus on those dimensions where customers perceive receiving a different service than expected and that managers should be in regular contact with employees to access their service experiences.

The survey shows how using Service Quality and customer satisfaction index to identify important attribute of Maritime Services and port service quality that can be used as an early warning system for port, therefore, being an important tool for port managers.